Delivery Information

DELIVERY, RETURNS AND REFUND POLICY


DELIVERY


+FREE DELIVERY ON ORDERS OVER £19.90 TO MOST OF UK**


Our UK delivery is usually within 1-2 working days. The shipping rate is £2.99.

For any questions or queries regarding our delivery service or an order you have recently placed please contact us at  info@magic-book.co.uk

Once your order has been dispatched you will receive an email from the delivery company with your tracking number.

RETURNS

Damaged or incorrectly supplied products:

You should check all products you receive against your order. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us by email ( info@magic-book.co.uk ) within the seven day period. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.


Other cancelled products: 
If you want to cancel products that are not damaged or incorrectly supplied, then you can return them for up to 30 days from when you receive them for a full refund. Just let us know by email  ( info@magic-book.co.uk )  and then send the goods back to us (using the contact details below). You will need to pay the cost of postage and they must be unused and in a re-saleable condition. We will refund you via the same payment method you used to place your order within 14 days of receipt. If prior to returning the goods you handle them beyond what is necessary to establish their nature, characteristics and functioning, so that the value of the goods is diminished by any amount, we may recover that amount from you up to the price, or deduct that amount from the sum we refund to you.

When enquiring about an order or how to return a product please quote your order number (see your order confirmation email), your name, address and delivery date.

REFUND 

Refunds will be processed within 14 working days of us receiving your return. Your items are refunded using the payment method you used to place your order. We are not able to refund through any other payment option.

Magic Book UK

17 Harrison Close
Burton on Trent
DE14 3EF
United Kingdom
email:  info@magic-book.co.uk